Your wellbeing is important, and our counsellor works with everyone in the college community to create a safe, supportive environment in which you can thrive.
Our counsellor, can help you with school-related matters, including future directions and pathways, as well as personal issues. You can talk to her face-to-face on Level 4 of the Jordan campus, over the phone or online. Making an appointment is easy – you can email, visit the Counsellor directly or call USC on 8313 4988. Keeping your appointments is even more important, and we encourage all students to inform the Counsellor if they cannot attend their scheduled time.
“The genuine care and respect shown by USC teachers is unmatched.” Ruby, Year 11
Access to counselling by family members
Parents, carers or teachers who are concerned about a student can ask the counsellor to make an appointment with that student. While this may be an appropriate option, it is up to the student whether they use the appointment or not. Our counsellor can also support students by offering to talk with others on their behalf for example with teachers, friends or parents. The student will give permission for this to happen.
The support and understanding of parents/carers may help to resolve an issue and increase a student’s safety and wellbeing. So the counsellor may request the permission of the student to involve parents or carers during the counselling process.
Parents/carers can also make an appointment to meet with the counsellor seeking support to manage issues that concern them as parents. They will be assisted by the counsellor in the same way as students are. The information from their appointment will not be shared with the student, nor will the information students have shared be given to parents/carers, without consent, unless it is necessary to prevent a serious threat the counsellor anticipates to anyone’s safety and wellbeing.
Your confidentiality and informed consent
Confidentiality is important in counselling but sometimes may be necessary for the counsellor to share information with particular people.
Any information you share with the counsellor can be very personal and this information will not go into a student’s file. Instead it is managed by the counsellor who is required to keep the information. The counsellor will share a student’s confidential information when:
- The student directs the counsellor to, or
- They ask for and are given consent by the student
Counsellors and staff members in schools are Mandated Notifiers and if they suspect that a student has been abused, or if that student’s safety and wellbeing is at serious risk, they are required by law to share confidential information, without consent, with the relevant authorities.
The counsellor’s records
The information shared with the counsellor can be very personal. This information will not go into a student’s file. Instead it is managed by the counsellor who is required to keep the information.
The counsellor may make notes on the following:
- Information shared
- Advice given
- Actions taken
- Agreements reached
- Incidents witnessed